Today I was working with a client who was facing some MRA issues for their 8841 handsets and Jabber. I’ve found that typically the issues are around certificates, but this client’s MRA worked sporadically. I pondered this for a few moments and asked the Network Admin to check the ports on the firewall.. as it turned out, he didn’t have access as this was tightly controlled by security.
As much UC consultants know, network security handled by non-network saavy people, usually turns out to be a complete pain in the ass. No change here. We’ll bulletize the conversation for ease of reading, it starts with me.
- nmap the IP from the outside
- what’s nmap?
- ok telnet to each port on the ip from the outside
- I can’t find telnet on my machine and I’m not an admin
- OK I’ll write a script